FAQ
Welcome to Our FAQ Page
At Sophia's Jewelry, we understand you might have a few questions — and we’re here to help. Below you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us directly!
How long will it take to receive my order?
Our jewelry pieces are carefully prepared and packaged with love. Please allow 3–5 business days for processing. Once your order has been fulfilled, it will be shipped directly to you.
Delivery typically takes 5–15 business days, depending on your location.
Do you offer free shipping?
Yes! We proudly offer free shipping on all orders within the USA, Canada, UK, and Australia. It’s our way of thanking you for choosing Sophia's Jewelry and supporting our small business.
Can I track my order?
Absolutely! Once your jewelry has been shipped, you’ll receive a confirmation email with a tracking number.
You can track your order by entering your email address and order number on our tracking page (link not clickable here — refer to our website menu for “Track Order”).
What is your return policy?
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return your item within 14 days of receiving it. The jewelry must be unworn and in its original packaging.
Please visit our Return & Refund Policy page for more details, or email us at support@sophias-jewelry.com to start the return process.
Do you ship internationally?
Yes, we do! We’re excited to ship worldwide. International shipping times and costs vary depending on your location. If you’re located outside Australia and considering placing an order, feel free to contact us for more information.
How should I care for my jewelry?
To keep your jewelry looking beautiful for years to come:
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Avoid contact with water, perfume, and harsh chemicals
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Store in a dry place, ideally in the original pouch or a soft jewelry box
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Gently wipe clean with a soft cloth after wearing to remove any oils or residues
If you have specific care questions, feel free to email us!
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. You can also pay securely using PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I cancel or change my order?
Cancellations are not possible once an order has been placed, as we begin processing immediately.
If you need to change your order (e.g. update your shipping address), please contact us as soon as possible at support@sophias-jewelry.com. If your order has not yet been processed, we’ll do our best to accommodate your request.
How do I contact you?
We’re always happy to help! If you have any questions or concerns, you can reach us at support@sophias-jewelry.com.
Still Have Questions?
Didn’t find the answer you were looking for? No problem — just reach out to us. We’re here to make your experience with Sophia's Jewelry as smooth and delightful as possible!
